Privacy Policy — Feedback App
At Feedback App ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide while using our mobile application or related services (the "App"). By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you submit feedback or contact us, we may collect:
- Name
- Mobile number
- Feedback message or comments
b. Non-Personal Information
We may also collect non-identifiable information such as:
- Device type and model
- Operating system version
- App usage statistics (e.g., number of feedback submissions)
- Location data (only if you permit access)
2. How We Use Your Information
We use your information to:
- Record and process your feedback
- Improve services and passenger experience
- Respond to your inquiries or requests
- Analyze user trends and usage to enhance app performance
- Maintain the security and functionality of the App
We do not sell or rent your personal data to any third party.
3. Data Sharing and Disclosure
We may share your data only in the following cases:
- With authorized authorities or service departments to address your feedback or complaints
- With service providers who assist in app maintenance or analytics (under confidentiality agreements)
- When required by law or government agencies for investigation or legal compliance
4. Data Retention
We retain your data only as long as necessary to fulfill the purposes mentioned above or as required by law. After that period, data is securely deleted.
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and review the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for data processing (subject to legal or contractual restrictions)
To exercise these rights, contact us at:
7. Children’s Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we become aware that we have received data from a child without parental consent, we will delete it immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected in the "Last Updated" date above. We encourage you to review this page periodically for the latest information on our privacy practices.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us: